FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Shipping times vary based on location and shipping method. Standard shipping typically takes 10 working days
Do you ship internationally?
We currently only offer shipping within the Germany
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Returns & Exchanges
What is your return policy?
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example by email).
Can I exchange an item?
Exchanges are not automatic.
You can:
Return the original item for a refund, then
Place a new order for the desired item.
Personalized items cannot be exchanged.
What if my order arrives damaged?
If you receive adamaged or incorrect item, please contact us within 48 hours of deliveryand include clear photos of the item and packagingso we can resolve the issue quickly.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at buzzmomdesigns@gmail.com or fill out our contact form Contact – BUZZMOM DESIGNS.
Where can I follow you on social media?
Stay connected with us on Instagram for new arrivals, sales, and behind-the-scenes content!